Privacy Policy for Crazy Star Casino

Effective Date: 1 March 2026

Welcome to Crazy Star Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in the United Kingdom.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, date of birth, email address, phone number, postal address, and other similar contact data.
Account Information: Username, password, transaction history, and preferences.
Payment Information: Credit/debit card details, bank account information, and other payment data necessary to process your transactions.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our website and services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Process your transactions and manage your account.
Improve our website, products, and services.
Communicate with you, including sending important updates, promotional materials, and offers (where you have consented).
Detect, prevent, and address fraud, security issues, and other prohibited activities.
Comply with applicable laws and regulations.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our legal bases for processing your personal data include:

Your consent.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, provided they do not override your rights and freedoms.

4. Sharing Your Information

We may share your information with:

Service providers and partners who assist us in operating our website and providing services (e.g., payment processors, identity verification providers, marketing agencies).
Regulatory authorities and law enforcement agencies when required by law or to protect our rights.
Affiliated companies within our corporate group.

All third parties are required to protect your information in accordance with this Privacy Policy and applicable data protection laws.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK GDPR:

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure ("right to be forgotten") in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Crazy Star Casino Data Protection Officer
Email: [email protected]
Address: Crazy Star Casino Ltd, 123 Star Lane, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit https://ico.org.uk for more information.